Process Intelligence

Smart Routing. Zero Delays.

Automatic decisions, intelligent routing, SLA prediction, and workload balancing — all in real time.

See How It Works
0.3s

Avg. Route Time

96%

Decision Accuracy

40%

Fewer Escalations

Process Intelligence
Routing
TKT-4821Invoice Approval
?
Team A
Team B
Team C
Assigned to Team B
Routed in 0.3s
Capabilities

Complete Process Intelligence Suite

Six AI-powered capabilities that transform manual routing and decisions into intelligent, automated workflows.

Intelligent Routing

AI matches tasks to the best-qualified team member based on skills, workload, SLA requirements, and availability.

Auto-Decisions

Rule-based automation with AI confidence scoring that handles routine approvals and flags exceptions for human review.

SLA Prediction

Predict deadline risks before they happen — AI analyzes patterns and flags tasks likely to breach SLA thresholds.

Workload Balancing

Real-time capacity optimization that distributes work evenly and prevents bottlenecks across teams.

Auto-Escalation

Risk-triggered escalation that routes flagged items to managers with full context and recommended actions.

Candidate Parsing & Scoring

AI extracts, scores, and ranks candidate profiles from resumes with configurable evaluation criteria.

How It Works

From Trigger to Resolution in Four Steps

Receive tasks from any source, evaluate with AI, route to the optimal handler, and monitor SLA compliance in real time.

1

Receive

Task arrives from any trigger: email, API, form, or workflow.

2

Evaluate

AI assesses priority, skills, SLA, and capacity.

3

Route

Assigned to optimal handler with context.

4

Monitor

Track SLA in real time, auto-escalate if at risk.

Deep Dive

Process Intelligence Capabilities

From intelligent routing to smart escalation — every capability designed for enterprise process automation at scale.

Intelligent Task Routing
INV-2041High
Invoice Review
CON-887Medium
Contract Approval
HR-1205Low
Leave Request
AI evaluating skills + capacity...
SK
Sarah K.
INV-2041
ML
Mike L.
CON-887
PR
Priya R.
HR-1205

Routing & Decisions

AI-powered routing engine that evaluates task requirements, team capacity, and skill matching to assign work optimally. Includes auto-decision making for routine approvals.

AI routing accuracy above 95% out of the box
Skill-based matching with proficiency weighting
Priority scoring with multi-factor analysis
Auto-approvals for low-risk routine decisions
Confidence scoring on every automated decision
Visual rule builder for custom routing logic
Complete decision audit trail for compliance
Parallel routing for multi-approver workflows

SLA & Workload Management

Predict SLA risks before deadlines pass. Monitor workloads in real time and rebalance automatically to prevent bottlenecks.

SLA forecasting with predictive analytics
Deadline risk scoring per task and queue
Real-time capacity dashboards per team
Auto-rebalancing when thresholds are breached
Historical SLA analytics and trend reports
Configurable threshold alerts and notifications
Team performance metrics and benchmarks
Bottleneck detection with root cause analysis

Escalation & Exceptions

Smart escalation that routes exceptions to the right person with full context. AI detects anomalies and recommends actions.

Risk-triggered escalation with configurable rules
Context packaging with full task history
Manager dashboards with escalation queues
Anomaly detection for unusual task patterns
AI-recommended actions for each escalation
Multi-tier escalation chains with timeouts
SLA breach prevention through early warnings
Exception pattern analysis and reporting
Customer Success

Process Intelligence at Enterprise Scale

See how organizations transformed process routing and decisions with DocQ's AI.

JBM Group

Manufacturing
75%
faster approvals

Manual invoice approval routing across 40+ plants with inconsistent SLA compliance.

AI routing reduced approval time by 75% and brought SLA compliance to 99% across all facilities.

Care UK

Healthcare
3x
faster recruitment routing

Recruitment workflow routing across 120+ care homes with manual assignment and frequent delays.

Intelligent routing matched candidates to the right recruiters instantly, tripling screening throughput.

View all case studies
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One platform to structure your data, automate your processes, and free your people — with AI baked in.

Every manual step eliminated is a compounding speed advantage. What are you still doing manually that DocQ could handle instantly?