Enterprise-grade security, built into every layer
DocQ is ISO 27001 certified and built on a comprehensive security framework — from encryption and access controls to continuous monitoring and incident response. Your data is protected by the same standards trusted by the world’s most security-conscious organizations.
Enterprise customers can request copies of our full ISMS policy library. to learn more.
Defense In Depth
Multiple, overlapping layers of security controls protect your data at every level of the stack — from network edge to application layer to physical infrastructure.
Network & Edge Security
Zero Trust architecture with no traditional VPN — all access is routed through authenticated, encrypted tunnels with identity verification and device posture checks. Enterprise WAF, automatic DDoS mitigation, bot management, and rate limiting at the edge. Network segregation isolates production from development environments.
Encryption & Tenant Isolation
All data encrypted in transit (TLS 1.2+, AES-GCM, ChaCha20) and at rest (AES-256). Each customer operates in a dedicated, logically segregated environment with isolated storage and compute. Unique per-customer encryption keys are rotated quarterly, ensuring cryptographic isolation between tenants.
Access Controls
Role-based access control (RBAC) with the principle of least privilege. Multi-factor authentication for all infrastructure access. Quarterly access reviews and automatic deprovisioning.
Continuous Monitoring
24/7 real-time monitoring across all critical systems with centralized logging. Automated alerting for unauthorized access attempts, configuration drift, and anomalous traffic patterns.
Incident Response
Formal incident response procedures with defined severity levels. Customer breach notification within 72 hours. Root cause analysis on all security incidents with documented lessons learned.
Business Continuity
Daily encrypted backups with periodic restoration testing. Comprehensive disaster recovery plans with defined recovery time objectives. Annual business continuity testing and updates.
Responsible AI. By Design.
DocQ embeds AI across the platform — from intelligent document processing to workflow automation. Our AI governance framework ensures these capabilities are delivered securely, transparently, and under your control.
Customer data is never used to train general-purpose AI models
No long-term data storage on third-party AI platforms — on-demand processing only
AI outputs are validated before use in any material decisions
Configurable human-in-the-loop governance controls for all automated workflows
API access to AI services restricted to authorized personnel with key rotation
AI service providers vetted against security and privacy standards
Security Across the Entire Organization
Security isn’t just technology — it’s people, processes, and culture. Our ISMS governs every aspect of how we build, operate, and maintain DocQ.
People Security
- Personnel screening and background checks for all roles
- Mandatory security awareness training at onboarding
- Annual security refresher training with completion requirements
- Confidentiality agreements for all employees and contractors
- Immediate access revocation upon employment termination
Secure Development
- Secure SDLC with security requirements analysis
- OWASP Top 10 alignment for secure coding practices
- Segregated development, test, and production environments
- Open source dependency monitoring and vulnerability scanning
- Change control procedures for all system modifications
Infrastructure
- CIS Benchmark-hardened server images with root access disabled by default
- Infrastructure as Code (IaC) — version-controlled, auditable configurations
- SSH key-based authentication (ED25519) via Zero Trust tunnel access
- Automated patch management with CVE tracking and defined remediation SLAs
- Cloud providers required to maintain ISO 27001 and SOC 2 Type II certification
Vendor Management
- Rigorous third-party security assessment and due diligence
- Contractual data security and confidentiality requirements
- Data processing agreements (DPAs) where applicable
- Annual vendor security reviews and contract reassessments
- Supply chain security standards enforcement
Continuously Tested & Verified
We don’t wait for threats to find us. Independent penetration testing, quarterly vulnerability scans, and continuous CVE monitoring ensure our defenses stay ahead.
Penetration Testing
Independent third-party penetration tests conducted at least quarterly across all customer-facing applications, APIs, and infrastructure. Tests use both manual and automated techniques aligned with OWASP Top 10, MITRE ATT&CK, and PTES methodologies.
Vulnerability Scanning
Quarterly authenticated and unauthenticated scans across all cloud-hosted systems. External surface scanning combined with internal dependency monitoring. Findings tracked and prioritized by CVSS severity score.
CVE Tracking & Patch SLAs
Continuous monitoring of vulnerability advisories (NVD, CVE feeds, CERT, OWASP). Structured risk assessment workflow prioritizes patching by asset classification, exposure, and business impact. Emergency patching process for critical zero-day vulnerabilities.
Internal Security Practice
Dedicated security testing team performing secure code reviews, static analysis (SAST), authentication flow testing, and cloud misconfiguration checks. Simulated phishing and incident response walkthroughs run as part of staff training.
Hosted Where You Need Us
Deploy DocQ in the region closest to your operations, or on your preferred cloud provider (AWS, Azure, GCP) for customer-hosted deployments. All infrastructure partners maintain ISO 27001, SOC 2 Type II, and CSA STAR certifications.
Your Data. Your Control.
From classification to deletion, every stage of the data lifecycle is governed by formal policies aligned with GDPR, CCPA, and ISO 27001.
Data Classification
All personal and sensitive data classified as Restricted or Highly Restricted with corresponding handling controls.
What We Do
- Four-tier classification: Public, Internal, Restricted, Highly Restricted
- Automated tagging based on content analysis and data type
- Classification-specific handling controls for storage, access, and sharing
- Regular classification reviews as data sensitivity changes
Your Rights
- Know how your data is classified and why
- Request reclassification if you believe it is incorrect
Data Minimization
We collect only the data necessary for the purposes for which it is processed, in line with GDPR principles.
What We Do
- Purpose limitation enforced at the collection point
- Regular audits of data fields to eliminate unnecessary collection
- Privacy-by-design reviews for all new features and integrations
Your Rights
- Object to processing beyond the stated purpose
- Request details of what data we collect and why
Data Masking
Sensitive data is obscured in non-production environments, analytics, and when shared with external parties.
What We Do
- Automatic masking in staging, QA, and development environments
- Field-level masking for PII in analytics dashboards
- Tokenization for data shared with third-party processors
Your Rights
- Assurance that your data is never exposed in test environments
- Request details of masking policies applied to your data
Retention & Deletion
Annual reviews of personal data with secure deletion when no longer required. Irrecoverable deletion procedures.
What We Do
- Defined retention periods aligned with legal and business requirements
- Annual reviews of all personal data repositories
- Cryptographic erasure for encrypted data, overwrite for unencrypted
- Deletion certificates available upon request
Your Rights
- Right to erasure (right to be forgotten) under GDPR
- Request a deletion certificate confirming data removal
- Know the retention period applicable to your data
Breach Notification
In the event of a confirmed breach affecting personal data, we notify affected customers within 72 hours.
What We Do
- Formal breach assessment and classification process
- Dedicated incident response team with 24/7 escalation
- Root cause analysis and remediation plan for every incident
- Supervisory authority notification where required by law
Your Rights
- Be notified within 72 hours if your data is affected
- Receive clear information about the scope and remediation steps
International Transfers
Cross-border data transfers protected by Standard Contractual Clauses (SCCs) and our ISO 27001 framework.
What We Do
- Standard Contractual Clauses (SCCs) for EU-to-third-country transfers
- Transfer Impact Assessments for all new international data flows
- Data residency options available for regulated industries
- Continuous monitoring of regulatory changes across jurisdictions
Your Rights
- Know where your data is processed and stored
- Request data residency in a specific region
Report a Security Concern
If you’ve discovered a vulnerability or have a security question, let us know. All reports are reviewed by our Information Security Team.
Related Policies
For detailed information about how we handle your data, please review our legal documentation.
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