Global leader in hospitality & food service management
Delaware North automated hundreds of contract variations across their entire recruitment lifecycle — from iCIMS to signed offer letters — saving over 2,100 hours of admin effort annually.
faster contract handling
contracts automated
Delaware North is a globally recognised leader in hospitality and food service management, employing tens of thousands of professionals across a diverse range of industries — from major sporting venues and airports to national parks and resort destinations.
Given the scale of its operations, the company required a sophisticated solution to manage hundreds of contract variations while maintaining compliance, safeguarding brand consistency, enhancing the candidate experience, and ensuring data security.
Industry
Hospitality & Food Service
Headquarters
Buffalo, NY, USA
Scale
Tens of Thousands of Staff
ATS System
iCIMS
Hiring at Delaware North's scale means generating hundreds of employment contracts every week — each with different clauses, remuneration structures, and compliance requirements depending on role, location, and award classification. Recruiters were manually assembling contracts, calculating pay rates by hand, and routing documents through email for review.
Candidates signed with external, untracked tools. Hiring system statuses were updated manually, creating potential for errors. Signed contracts were stored without a consistent document management system. The process was functional, but it couldn't scale with seasonal hiring surges.
DocQ replaced the entire manual workflow. Contracts are now generated automatically from iCIMS data, with clause logic and remuneration calculations applied dynamically. Candidates receive branded, mobile-friendly signing experiences through DocQ Signatures. Signed documents flow back to iCIMS automatically.
Within 14 months, Delaware North automated over 5,175 contracts — saving approximately 2,156 hours of administrative effort and roughly AUD 187,000 annually in HR and admin costs.
Recruiters manually assembled contracts with inconsistent clause versions, risking compliance gaps and brand inconsistency across hundreds of variations.
Pay rates, allowances, and award classifications were calculated and inserted by hand — creating delays and potential errors in every offer letter.
Candidates signed with external, untracked tools. There was no centralised audit trail, and hiring system statuses required manual updates.
Signed contracts stored outside the hiring system. Recruiters toggled between tools, manually updating iCIMS and chasing document completions.
DocQ orchestrates the entire contract lifecycle — from the moment a candidate is selected in iCIMS to a fully signed, compliant offer letter pushed back to the hiring system.
Hundreds of contract variations generated automatically using iCIMS data. Clause logic and remuneration calculations applied dynamically — branding and formatting always consistent.
Contracts delivered via DocQ Signatures with a branded, mobile-friendly front-end. Clear, consistent contracts improve candidate trust and accelerate time-to-sign.
iCIMS to SEEK (job posting), iCIMS to Referoo (background checks), iCIMS to CheckWorkRights (work-rights validation), and iCIMS to DocQ (signed contracts pushed back automatically).
iCIMS Trigger
Auto-Generate Contract
Clause Logic
DocQ Signatures
Compliance Check
Push to iCIMS
Background Checks
Work Rights
iCIMS Trigger
Auto-Generate Contract
Clause Logic
DocQ Signatures
Compliance Check
Push to iCIMS
Background Checks
Work Rights
Every step is governed by configurable rules — no code required. The platform handles seasonal hiring surges, multi-award compliance, and parallel integration flows automatically.
Metric
Before DocQ
After DocQ
Contract Handling Time
Clause Consistency
Candidate Signing
ATS Sync
2,156
hours saved annually
≈1.2
FTEs of admin capacity
AUD 187K
saved annually
Go deeper into the Delaware North story with these detailed articles.
A behind-the-scenes look at how Delaware North transformed recruitment contracts from a fragmented manual process into a fully automated, candidate-first experience.
Read articleA technical deep dive into the 8-step automation pipeline — from iCIMS triggers and dynamic clause logic to DocQ Signatures and no-code iPaaS integrations.
Read articleAn HR leadership perspective on the operational transformation — from manual contract assembly to automated efficiency across 5,000+ hires annually.
Read articleOne platform to structure your data, automate your processes,
and free your people — with AI baked in.
Every manual step eliminated is a compounding speed advantage.
What are you still doing manually that DocQ could handle instantly?